FAQ
FREQUENTLY ASKED QUESTIONS
What are the knits made of?
All our Millimal knits are handmade.
80% mohair
20% polyamide
What is mohair?
Mohair is a fabric of yarn made from the hair of the Angora goat. Mohair is rated as one of the world's most durable fibers. Which means that our knits feel warm in the winter, but also remains cool in the summer.
Mohair doesn't feel itchy on the skin, which makes it a better choice for those with a sensitive skin.
Important note : this should not be confused with Angora wool, which is made from the fur of the Angora rabbit.
Can I put my knit in the washing machine?
We advise you to NOT put your Millimal knit in the washing machine.
Laundry instructions
- If your knitwear is really dirty, we recommend to hand wash it with wool laundry product. Let you knit soak for 30 minutes up to a maximum of one hour, in cold to lukewarm water.
- You can always stop by the dry cleaner and let them take the best care of your knittie.
- Never put your Millimal knit in the drying cabinet. Neather wring out you knit. Just let it dry on a flat surface and lay it down to avoid stretching.
- When you want to iron your knit, make sure to use a damp cloth.
How long does it takes for my order to be shipped?
All our knits are especially handmade for you. That is why it can take up to 3 weeks for us to make and ship your Millimal knit.
How does the Millimal giftcard works?
When you buy an e-gift card, you will receive the gift card in your mail after the payment is completed. It is so easy when you need a last minute gift.
Gift cards can not be combined with any other promotion with a code.
I you would like to surprise someone special, you can always place an order with a different shipping adress.
Can I return or exchange my products?
You get 30 days to return your items. From the moment we receive your return, you will receive a refund of the price of your returned products excluding shipping costs.
When returning a product, keep it in the original packaging. These shipping costs are for your own account.
Everything about shipping
SHIPPING METHOD
We only ship out with a tracking code to the specified dilivery adress.
SHIPPING COSTS
BE: €6,40 standard shipping cost or free shipping on orders above €100,-
NL - FR - LU: €10,- standard shipping cost
SHIPPING TIME
2 to 5 working days.
I have a promo code
You can validate your promo code at the check out page.
Please note that you can only use one promo code.
A product is sold out, will it be back in stock?
It is not always possible to restock every item or as quickly as possible. So don't hesitate too long, it could be gone forever.